Delete your account or data

This page explains how to delete a Scanpacker account, or some of the data we hold about you. It applies to the Scanpacker website and to the Scanpacker apps for Android and iPhone.

Delete a staff account

Each Scanpacker account belongs to a Shopify store. If you sign in with a handle and password, an administrator of your store can delete your account on the Users page in Scanpacker.

You can also email support@scanpacker.com and ask us to delete it. Send the email from the address we have for you, and tell us your store’s Shopify domain and your handle.

When we delete an account, we delete your name, email address, handle and password. Orders you have checked stay in your store’s history, but they are no longer linked to you.

Delete all of a store’s data

To delete everything Scanpacker holds for a store, the store owner can uninstall Scanpacker from the Shopify admin, then email support@scanpacker.com to ask us to delete the store’s data.

Delete some data

To delete some of your data without deleting your account, email support@scanpacker.com and tell us what you want deleted. For example, you can ask us to delete your usage history.

We will reply to confirm when the data has been deleted. Some records may need to be kept for longer, for example for billing or to meet legal obligations. Our privacy policy explains what we collect and how long we keep it.