Checking orders

Checking is the core Scanpacker workflow for packing and shipping an order. You scan each item to confirm it’s going in the box, then create the Shopify fulfillment. You can start from the order queue or from a Shopify admin order details page.

The workflow

Fulfilling an order has two steps:

  1. Check — Scan each item to confirm it is being packed
  2. Fulfillment — Review and create the Shopify fulfillment (or tag the order as packed)

Step 1: Check items

Start an order from the order queue or by opening an order directly. You’ll see a list of items that need to be packed.

Scan each item’s barcode with your scanner. Each scan increments the quantity by one. When an item shows the correct quantity, move on to the next item.

Once all items are scanned, Scanpacker automatically moves to the fulfillment step.

Buttons and options:

  • Reset — Clears all scanned quantities so you can start over
  • Ship partial — Available in the dropdown menu if you need to ship only some of the items (see partial shipping)
  • Unstart — Releases the order so another team member can work on it

Step 2: Fulfill the order

The fulfillment page shows what you checked and lets you add tracking information before creating the fulfillment.

Add a tracking number if you have one, then click Create fulfillment. Scanpacker creates the fulfillment in Shopify and marks the items as shipped.

Dropdown options:

Click the arrow next to the Create fulfillment button to access these options:

  • Start next automatically — When checked, Scanpacker automatically opens the next order from the queue after this fulfillment is created (see auto-advance through orders)
  • Notify customer — When checked, Shopify sends a shipment notification email to the customer

If you need to go back and re-scan items, click Return to checking.

Orders with multiple fulfillment groups

Some Shopify orders contain more than one fulfillment group. This happens when items in a single order are assigned to different locations, or when Shopify splits the order for other reasons.

When you open an order with multiple fulfillment groups, Scanpacker shows each group as a separate panel with its own list of items. You check and ship each group independently.

Checking a fulfillment group

  1. Open the order. You’ll see a panel for each fulfillment group showing the items it contains.
  2. Click Start checking on the group you want to check.
  3. Check and ship that group as normal.

While checking, a banner at the top of the page shows which group you’re working on (e.g., “Checking fulfillment group 1 of 3”). Click Switch Group to go back and select a different group.

How fulfillment groups work with teams

Each fulfillment group gets its own session. Different team members can check different groups from the same order at the same time. Each group appears as a separate row in the order queue.