Ways to access Scanpacker

There are three ways to open Scanpacker, depending on where and how your team works. This page explains each one and when to use it.

1. Inside the Shopify admin (standard)

This is how most people use Scanpacker. You open it from your Shopify admin, where it runs embedded in the Shopify page.

1. Sign in to your Shopify admin.
2. Open Scanpacker from the Apps menu, or from an order’s More actions menu.

Anyone with a Shopify staff account that can use apps can open Scanpacker this way. The first time a staff member opens the app, Scanpacker creates a user for them automatically. The new account starts with a blank display name and the default Packer role, so an administrator should set their display name, role, and—if they’ll also sign in outside Shopify—a username and password. See adding users.

This is the simplest option and needs no extra setup. The other two ways are useful when you want Scanpacker in its own window, or when a team member doesn’t have a Shopify staff account.

2. Open an external browser session

You can move your current session out of the Shopify admin and into its own browser tab. This gives you Scanpacker on a full screen, without the surrounding Shopify admin—handy on a packing station or a second monitor.

1. Open Scanpacker inside the Shopify admin.
2. Open the settings menu (the cog icon) and choose External session.
3. Click Move to external browser.

A new tab opens with you already signed in. The link is single-use and expires after a couple of minutes, so start the session soon after creating it.

Note: This option only appears if an administrator has turned on Allow starting an external session from the embedded app under Settings > Users. See external login settings.

3. Sign in with a username and password

Team members can sign in to Scanpacker directly, without going through the Shopify admin at all. They use the Scanpacker login page with three details:

• The shop domain (for example, your-shop.myshopify.com)
• Their username
• Their password

This is the right choice for warehouse staff who pack and ship but don’t have—or shouldn’t have—a Shopify admin account. You create these accounts yourself; see adding users.

For this to work, an administrator needs to:

1. Turn on Allow direct external sign-in under Settings > Users.
2. Give each user a username and password and switch on their external login. This is set per user on their edit page, and is on by default for local users.

Note: Users can’t reset their own passwords. An administrator sets and resets passwords from Settings > Users.

Which should I use?

• Just getting started, or working from the Shopify admin? Use Scanpacker inside the Shopify admin.
• Want a clean, full-screen window for a packing station? Open an external browser session.
• Have packers without Shopify accounts? Set them up with a username and password.

Related

• Adding users — create accounts for your team
• Roles and permissions — control what each user can do