Order queue

The order queue is the main landing page of Scanpacker. If you or a team member plan to ship multiple orders in a single session, the order queue is the best place to start.

The order queue is a list of all orders that are ready to be fulfilled from oldest to newest. Orders are added to the queue when they are created in Shopify. Orders are removed from the queue when they are fulfilled in Scanpacker.

Starting an order

The order queue is designed to be used by multiple team members at the same time. When an order is started by one team member, it will be removed from the queue and made unavailable to other team members until it is unstarted. Therefore, if you are working on an order and need to leave it for another team member to complete, you should “unstart” the order so that it becomes available to other team members.

To differentiate between team members, Scanpacker uses the currently logged in Shopify staff member’s name as the “owner” of the order. You should therefore make use of Shopify’s staff accounts to ensure that each team member has their own account when accessing Scanpacker.

Unstarting an order

To unstart an order, click the Unstart button on the Scanpacker order details page. You will see the Started marker disappear from the order in the order queue. The order will now be available for other team members to start.