Order Queue

These settings control which orders appear on your order queue, and which of them you can start checking. You’ll find them in Settings > Order Queue in the Scanpacker app.

Ignore orders older than

Orders older than this many days are left out of the queue entirely. This is useful if you have a large backlog of old orders you don’t want to see.

Order tags to display by default

A comma-separated list of order tags to show on the order queue. Only tags matching these patterns appear. End a pattern with an asterisk to match by prefix, so wholesale* matches wholesale-uk and wholesale-eu.

Leave it empty to show every tag.

Unpaid orders

Scanpacker won’t let you start an order that hasn’t been paid for. These settings change what counts as paid enough to pack.

Orders due on fulfillment are always startable, whatever you set here. Shopify takes the payment when you fulfil the order, so refusing to pack one would leave you unable to get paid and unable to ship.

[Screenshot: the Unpaid orders section of Settings > Order Queue, showing all five settings]

Completely ignore payment status

Start checking and packing any order, whatever its payment status.

This switches off every payment check, so the other settings below it no longer apply and are greyed out. Only use it if payment is handled entirely outside Shopify.

Off by default.

Start orders awaiting payment that are tagged

Some cash-on-delivery apps leave an order awaiting payment in Shopify and never record any payment terms against it. Scanpacker can’t tell those orders apart from any other unpaid order, so they can’t be started.

Most of these apps tag the orders they create. Enter that tag here and Scanpacker will let you start those orders, and only those.

The field takes a comma-separated list, and an asterisk matches by prefix, so COD* matches COD-pending and COD-confirmed. Check the tags on one of the orders in your Shopify admin to find the right value.

Leave it empty and no order awaiting payment can be started. That’s the default, and it matters: “awaiting payment” also covers bank transfers that haven’t cleared yet. Naming a tag lets your cash-on-delivery orders through and leaves the rest as they were.

Exclude orders with payment terms

Orders with payment terms are orders you’ve agreed to be paid for later, such as net 30 invoicing for a wholesale customer. Scanpacker treats them as startable, since agreeing terms is a decision to ship before payment arrives.

Tick this to treat them as unpaid instead. They then can’t be started next, and the Start checking button is disabled on the order page.

Off by default.

Block manual starting of unpaid orders

When Scanpacker won’t let you start an unpaid order, the order page still offers a Start anyway button. A packer can use it to override the payment check for that one order.

Tick this to remove the button. Packers then see a link to these settings instead.

Off by default, so a packer can override.

Include unstartable orders on the order queue page

Orders you can’t start still appear on the queue, greyed out, so you can see what’s waiting and why.

Clear this to hide them. Be careful on a new store: test orders are often left unpaid, so hiding them can leave the queue looking empty when you’re first trying Scanpacker out.

On by default.